Privacy Policy

Who we are: Fluxcart E-Commerce (OPC) Private Limited, trading as Xeflux, registered in Goa, India. GSTIN: 30AAFCF7534G1ZW. Contact: support@xeflux.com

1. Information We Collect

We collect information you provide directly when you place an order, register an account, contact us, or sign up as a reseller. This includes:

• Name, email address, phone number
• Delivery address and billing details
• Design files and customisation preferences you upload
• Order history and communication records
• Device type, IP address, and browsing data via cookies

2. How We Use Your Information

We use your information to:

• Process and fulfill your custom orders
• Send order confirmations, invoices and delivery updates
• Provide customer support and resolve disputes
• Improve our website, products and services
• Send promotional messages (only with your consent)
• Comply with applicable Indian laws and regulations

3. Sharing Your Information

We do not sell, rent or trade your personal information. We share data only with:

• Courier partners — to deliver your order (name, address, phone only)
• Payment processors — for secure transaction processing (we do not store card details)
• Legal authorities — when required by law or court order

4. Cookies

We use essential cookies to run our website (session management, cart) and analytics cookies to understand how visitors use the site. You can disable non-essential cookies in your browser settings without affecting core functionality.

5. Data Security

We use industry-standard security measures including HTTPS encryption, secure database access, and restricted staff access to personal data. While we take all reasonable precautions, no online system is completely immune to security risks. Please contact us immediately at support@xeflux.com if you suspect any unauthorised access.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise these rights, email us at support@xeflux.com with your request.

7. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will promptly delete it.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected — typically for the duration of your customer relationship plus 3 years for legal and accounting requirements. Design files are deleted after 90 days unless you have an active account.

9. Updates to This Policy

We may update this privacy policy periodically. Material changes will be communicated by email or via a notice on our website. Continued use of xeflux.com after any changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related queries or to exercise your rights, contact:

Fluxcart E-Commerce (OPC) Private Limited
FL No.B-2, Near Loyola H.School, Margao, Salcete, Goa — 403601
Email: support@xeflux.com
Phone: +91 88880 83866